Book Your Appointment
We are committed to providing you with the best possible care. To streamline our appointment process and ensure you receive the appropriate care promptly, we ask all patients to complete our online triage form.
How to Book an Appointment:
- Fill Out the Online Triage Form: Please click the link to complete our triage form. This helps us understand your symptoms and medical needs.
- Submit the Form: Once you have filled out the form, submit it online. Our team will review your information.
- Wait for Our Response: After reviewing your form, we will contact you to schedule your appointment or provide further instructions.
Patients can also book appointment by:
- Telephone the surgery on 0208 472 0669 from 08:00 am – appointments are given out on a first come first served basis.
- Logging in online from 7.50am
- When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- If you are unable to keep an appointment, you must contact the surgery on 0208 472 0669 to cancel the appointment at least 15minutes before your appointment time. If you fail to attend three appointments and do not cancel the appointments, you will be removed from the surgery list. You will receive a letter from the Health Authority informing that you will be removed from the Practice list, which means you will no longer be registered at the Practice.
If you need help when we are closed
If you need medical help when we are closed, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Patients are reminded that a night visit should only be requested in an emergency, which cannot wait until the next surgery. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.
Online Access
