Appointments

Book Your Appointment

We are committed to providing you with the best possible care. To streamline our appointment process and ensure you receive the appropriate care promptly, we ask all patients to complete our online triage form.

How to Book an Appointment:

1. Fill Out the Online Triage Form: Please click the link to complete our triage form. This helps us understand your symptoms and medical needs.
2. Submit the Form: Once you have filled out the form, submit it online. Our team will review your information.
3. Wait for Our Response: After reviewing your form, we will contact you to schedule your appointment or provide further instructions.
4. For those who are unable to fill in the form online, please don’t worry, you can call us and our admin staff will be happy to assist you in completing the form over the phone.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Our admin and reception team will always ask your reason for requesting an appointment. This is so they can book you in with the appropriate health professional be that a Practice Nurse, HCA (Health Care Assistant), Pharmacist, Physician Associate or Doctor. If your query can be dealt with over the telephone they will book you in for a telephone consultation with the appropriate clinician.

Cancelling or changing an appointment

To cancel your appointment:

• If you are unable to keep an appointment, you must contact the surgery on 0208 472 0669 to cancel the appointment at least 15minutes before your appointment time. If you fail to attend three appointments and do not cancel the appointments, you will be removed from the surgery list. You will receive a letter from the Health Authority informing that you will be removed from the Practice list, which means you will no longer be registered at the Practice.

If you need help when we are closed

If you need medical help when we are closed, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Mental Health Crisis

If you are experiencing a mental health crisis, Please call NHS 111.

Home visits

If you are too ill to come to the surgery and you require a visit at home, please call the surgery before 10am. Patients are reminded that a night visit should only be requested in an emergency, which cannot wait until the next surgery. Home visits take up much more of a doctor’s time than a consultation in the surgery, so if you are mobile please come into the surgery to be seen.

Practice Nurses and Health Care Assistants (HCA)

Our Nurses and HCA’s offer a range of services: Please contact the surgery between 9am and 5pm to book an appointment with the Nurse or HCA

• Long term condition management – Asthma, Diabetes, COPD, Hypertension.
• Child and adult immunisation and travel vaccinations
• Health checks, advice on weight reduction.
• Cervical smears
• Blood tests (for elderly pateints only), blood pressure checks, ECG’s,
• Wound care etc

Online Access